Forum Discussion

ErikaChristian's avatar
ErikaChristian
Qrew Member
8 years ago

unverified user unable to receive invite -alternative way to register without invite?

We have issues with two users listed as Unverified.  We've attempted to send the invites several times but they are not sending.  We checked by sending test messages that were received so we know that...
User and group management
DellManager's avatar
DellManager
Qrew Member
8 years ago
Sorry to piggy back on an old thread, but I am currently facing this with some users, and the above recommendation of having them go to https://yourdomain.quickbase.com/db/main?a=reg(swapped yourdomain of course) only tells them that their account is unverified, and needs to resend email.. Obviously they're not getting the email, and this becomes a loop. 

Is there anyway from within quick base, that I can either A.) delete his account and restart or B.) change the status from unverified to verified. 
EvanMartinez's avatar
EvanMartinez
Moderator
7 years ago
HI Kerri,

I would recommend the same steps to you that were recommended above to put in a case with the Care Team here at Quick Base. Even companies that have been getting emails from us for other users can run into an issue with emails when they are the first email from Quick Base to that specific email addresses inbox. If the emails are held or rejected then that user ends up on the suppression list for our email provider. This is to avoid spamming an email address that has previously rejected a Quick Base email, at times this does mean that if our very first email is held it prevents future emails from leaving our provider until they are reset. At that point you would want to contact the Care Team to check in on those specific users and work to resolve this and they can also help you with that verification, since it is something on our end for verification you would need to reach out to Quick Base for the fastest resolution. To help speed that process up I would recommend you include the emails of the specific users in the case and have the case come from an Account Admin for your Account.