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Question

Using an ""Unknown"" option in a User List.

  • Sep 28, 2017 11:36 PM UTC
  • 0 replies
  • 96 views
I need to assign a record using a User List drop-down field. However, the person selecting the assigned person may not know who the assigned-to user should be. So, we need to add an option for "Unknown" in the drop-down. How can we do this without using a license? 
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    • ChuckGrigsby
    • Qrew Cadet
    • Sep 28, 2017 11:39 PM UTC
    Is it possible to just leave it blank assuming it's not a required field.
    • JohnHarr
    • Author
    • Qrew Cadet
    • Sep 28, 2017 11:45 PM UTC
    I forgot that detail. It is a required field. Leaving it blank would cause an issue. 
    • RohitAgarwal
    • Qrew Corporal
    • Sep 28, 2017 11:48 PM UTC
    What is the field type?
    • JohnHarr
    • Author
    • Qrew Cadet
    • Sep 28, 2017 11:51 PM UTC
    The field type is "User - List
    • RohitAgarwal
    • Qrew Corporal
    • Sep 29, 2017 12:03 AM UTC
    I didn't find the option to add the value 'UNKNOWN'.
    but w/o using license how I will approach.

    1- make this field not required.
    2- When you save a record without entering the value in this field at that time Fire a webhook and see if the field is blank. If it is blank fill it with the default value.

    I hope this will work.

    Thanks,
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