Forum Discussion

Jay_DDS_'s avatar
Jay_DDS_
Qrew Cadet
8 years ago

Using Forumla URL, perhaps, to generate an email in an email client?

Is it possibly to create, possibly via formula URL or something similar to the iCalendar export function, an email inside an email client, containing information from certain fields, that is then sent through, say, Outlook, instead of sending Notifications directly from quickbase.

Here's my issue.  I have notifications firing, currently, from quickbase, but the timing of the arrival of these emails are erratic.  Sometimes the mesage is delayed up to an hour.

We're using this system as a Check In system for visitors to our building, and want an email sent to the staff members who have visitors waiting.  Emails need to be timely, and sending them through our internal email is more reliable than waiting for quickbase's notifications.
  • MCFNeil's avatar
    MCFNeil
    Qrew Captain
    I'd have to dig through my formula archive to find this one, but in the meantime, have your experimented with either a webhook to the email client, or a text message.  I've never had my notifications take more than 1 min... So its odd that you have such a long delay.
  • I would love to know how to do it with webhooks, but I don't have that type of expertise.  I'm working on a formula-url forumla now.  If you have ideas on webhooks, I'd love to see them.  

    And yeah, our notifications sometimes get delayed, up to hours.  :(
    • MichaelBarrow's avatar
      MichaelBarrow
      Qrew Cadet
      Those delays are really weird-sounding and would be concerning to me if I were in your situation. It shouldn't be like that. We are traditionally a very email-centric small business, so we (over-)use email notifications from QB very heavily. So much so that if there is ever a little blip in receiving a notification, I will hear about it! If you haven't already, get QB support on this! Something is not right (and it may not be on QB's end).
    • Jay_DDS_'s avatar
      Jay_DDS_
      Qrew Cadet
      We're thinking it's our firewall.  #Government
    • MichaelBarrow's avatar
      MichaelBarrow
      Qrew Cadet
      One of the challenges with QB (and they ran into this recently when they switched their data center locations) is that they can generate quite a bit of email traffic, with all kinds of crazy content if information from the database is included in the body of the emails. It's really hard to adjust bayesian spam filtering to accommodate their traffic appropriately, while still filtering out all the bad stuff.