Support Is Getting Smarter
We’re excited to announce an upgrade to your support experience. Starting September 3rd, our Technical Support Portal will feature a new, AI‑powered Help Bot to get you answers faster than ever. This change is part of our ongoing effort to make it easier for you to find solutions, connect with experts, and maximize the value of Quickbase. What’s Changing We’re adding the native Quickbase AI widget to the Customer Portal. This new feature can help you resolve issues more quickly by suggesting relevant articles and providing answers in a single, seamless experience. What Stays the Same You’ll continue using your existing credentials. Our Technical Support team is still available to assist you. The AI Help Bot is an addition, not a replacement. You can still submit cases and interact with support engineers as before. Before & After Current Experience: New Experience: Why We’re Making This Change Get immediate answers to common questions. Resolve simple issues without waiting in a queue. Have your case routed more accurately when you do need to speak to a support engineer. Getting Started On September 3rd, visit the new portal by simply clicking the question mark Icon in the product and selecting "Open a New" or "Manage Support Cases." Once in the portal, you’ll notice the AI Help Bot ready to help you with your inquiries. Simply type your question, and it will guide you! We Want Your Feedback! Your input will help us refine and improve this experience. After you’ve tried the new portal and AI Help Bot, please share your thoughts via the in‑portal feedback link or here in the Community.
