Forum Discussion

KathyMorse's avatar
KathyMorse
Qrew Trainee
5 months ago
Solved

Restore Data

On Tuesday 01-06-2026, I accidently deleted Claim Records back to August 2025. This is over 2,000 records. I immediately started a case with QuickBase, received an email with a case number. 

I have not heard back from Tech Support, I've made 2 calls to Sales (hoping for help) and emailed both of our Account Reps. Have not heard back from any one.

Any help from any one of how to get ahold of Tech Support would be greatly appreciated.

Kathy

technical support
  • ben_simon's avatar
    ben_simon
    5 months ago

    To access, go to the ? icon in Quickbase and then select "Manage Support Cases". Once in the portal, you should see the case you submitted with responses from Tech Support. Since there was no reply from you, the case was resolved, but don't worry, this can be reopened. They'll simply need to hear from you directly in the case.

     

6 Replies

  • KathyMorse's avatar
    KathyMorse
    Qrew Trainee
    5 months ago

    Okay so I found the portal, I had no idea that is where they would discuss this. I did not get a phone call or email. I responded to have someone call me. Hopefully they will! 

  • ben_simon's avatar
    ben_simon
    Community Manager
    5 months ago

    Hey Kathy, I'll contact our Tech Support team on this and ensure you get an update.

  • ben_simon's avatar
    ben_simon
    Community Manager
    5 months ago

    Kathy, have you checked on the case? I can see that our Tech Support rep responded to you on January 6th. 

    I've raised this to the Tech Support team. Are you able to access the case in our Tech Support case portal? 

  • ben_simon's avatar
    ben_simon
    Community Manager
    5 months ago

    To access, go to the ? icon in Quickbase and then select "Manage Support Cases". Once in the portal, you should see the case you submitted with responses from Tech Support. Since there was no reply from you, the case was resolved, but don't worry, this can be reopened. They'll simply need to hear from you directly in the case.