Our New Enablement Services and the Future of Partnering with QB for Success

By Megan Ross posted 04-15-2021 10:31

  

Enablement Services at Quickbase

With years of experience and thousands of wildly successful customers, our Customer Success Team have become experts in delivering maximum value in the shortest time possible so our customers can take full advantage of the Quick Base platform.

We leveraged the last 20 years of learnings and customer feedback to design a suite of enablement services that have the flexibility to meet our customers wherever they are along their journey with Quickbase. Whether a customer is brand new to the platform or has been with us for years, we offer a personalized experience to help you achieve your ever evolving goals.

Going beyond the basic support included with every Quickbase subscription, we are offering several advanced support packages. Our services are built upon a foundation of outcome-based activities that your Customer Success partners can help you select from. They are designed to drive business impact, establish IT governance, and ultimately accelerate innovation and operational agility.

We know those results don't happen overnight so we are introducing packages that have the flexibility to mature with your company and provide value at every phase of your journey. Our new enablement services are designed to mimic the customization and agility that our product provides. Your CS Team will help design a plan that meets you where you are and plot a path to achieve your future goals with Quickbase.

 

Enablement Services Packages At a Glance

Our packages feature a mix of training and onboarding support, technical consulting, best practices around governance, ongoing CSM engagement for success planning and business impact analysis and access to our best-in-class customer Care support. With several tiers to choose from, you have the flexibility to choose the package that best aligns to your support needs and desired commitment level.
 
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  • [The Basic Package] is designed for a cost-effective and self-led experience throughout you journey with Quickbase. You are empowered to accelerate your company‚Äôs onboarding and adoption experience by leveraging our online training resources and engaging with our online builder community and the technical experts from our Customer Care Team.

 

  • [The Essential Package] is designed to provide you with a guided experience so you are enabled to develop, manage, and optimize your business applications on the platform. Our Onboarding Consultants will coach you through the design, build, and deployment of your application, as well as teach you how to navigate the various resources at their disposal. We will provide long-term support and continued product education through engagements with our Customer Adoption Team.

 

  • [The Premium Package] is designed to provide you with a collaborative partnership. Our team of technical consultants will teach customers how to develop and manage applications so they are positioned to continually improve and govern within Quickbase. This package includes collaborative application development along with extended technical support for integrations consulting and performance diagnostics as well as ongoing CSM support to help you achieve your goals and successfully manage your app ecosystem.

 

  • [The Ultimate Package] is designed to accelerate your journey to organization-wide operational agility and provide breakthrough time to value in addressing your most pressing needs so you can realize the power of the platform and maximize the return on your investment. The advanced implementation program includes a Quickbase power team with technical consultants experienced in providing discovery and planning services, hands-on building, roll-out and advanced training support, as well as on-going governance, best practices and insights.

 

-Q: Does my plan include support and services?

Any annual account will receive the Basic Enablement Services Package. This will include access to Care, Quickbase University, and Quickbase's online Builder Community. In addition to the basic support included with every Quickbase subscription, we offer several advanced support packages that feature a mix of training and onboarding support, technical consulting, best practices around governance, ongoing CSM engagement for success planning and business impact analysis and of course access to our best-in-class customer Care support. Speak with us. We're happy to provide more details and discuss options.


-Q: How do I get to Access Enablement Services?

Reach out to your Account Team today to begin discussing which Enablement Services package might be right for your organization!

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