Expand all | Collapse all

Notification links across tables

  • 1.  Notification links across tables

    Posted 11-30-2017 14:55
    I have two tables that create a ticketing application.  The first table (Tickets) is the ticket itself.  The second table (Ticket Activities) is for activities that are attached per ticket.
    I have notifications set up in the Ticket Activities table when any new activity is created.  
    The link that is available to attach from the notification set-up page (%recLink%) takes me to the Ticket Activity Table.  I would like to instead, link to the Tickets Table.
    How would I accomplish this?



  • 2.  RE: Notification links across tables

    Posted 11-30-2017 15:50
    The tidiest way is to create a formula URL field which is a link to the Parent Record and put that fiedd in the Notification body.

    The formula for a field called [Ticket] would be something like 

    URLRoot() & "db/" & [_DBID_TICKETS] & "?a=dr&rid=" & ToText[Related Ticket])

    You will be able to get the correct DBID reference to the tickets table by going to the settings for the tickets table and it will be under Advanced Properties at the bottom of that page.

  • 3.  RE: Notification links across tables

    Posted 12-01-2017 15:27
    That works!  Thank you sir.