Forum Discussion

BobThomas1's avatar
BobThomas1
Qrew Cadet
2 years ago

Asked for Password Reset - New Account Created Instead?

Hi, 

 A ticket to our hospital employees last Thursday, 2Feb2023, that they lost passwords and requested to reset. But the employee said, it appears a new account was created. They said they are unable to see any data?

Was wondering if anyone has had this happen? I don't see that they have gotten any resolution and I have a Zoom in a couple hours. I thought maybe I could suggest a solution or questions to ask?

Thanks.

------------------------------
Bob T.
------------------------------

1 Reply

Sort By
  • BobThomas1's avatar
    BobThomas1
    Qrew Cadet
    2 years ago
    I am going to close this thread. A link was sent to the employee to reset their password. And the status was closed. I didn't hear if this worked, but the trouble ticket for now is closed.

    ------------------------------
    Bob T.
    ------------------------------