1 user never receives subscribed emails
Hello, I have 1 user who never receives email subscriptions from the various reports we look at weekly. I have verified that his email address functions properly, but any email coming from notify@quic...
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Support got right back to me this morning. Here was the explanation:
{user's} email address had wound up on our mail provider's suppression list, so he wasn't getting sent anything. I've removed him from that list, so he should be able to receive notifications now.
I haven't verified that it's fixed yet, but when I do I will let you know. Not sure why that particular email address was on a "suppression list."
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Thanks,
Chris Newsome
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{user's} email address had wound up on our mail provider's suppression list, so he wasn't getting sent anything. I've removed him from that list, so he should be able to receive notifications now.
I haven't verified that it's fixed yet, but when I do I will let you know. Not sure why that particular email address was on a "suppression list."
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Thanks,
Chris Newsome
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I can confirm that this did indeed solve the issue for me.
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Thanks,
Chris Newsome
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Thanks,
Chris Newsome
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- Was this happening to a single user that had the same domain name as all other users in your app, like @ companyname.com? Or do your users have their own emails like with Gmail?
- he had the same domain name as all other users and myself.
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Thanks,
Chris Newsome
------------------------------- Our user had the same domain name as well.
The outcome is the Active Directory email address was suppressed (not sure what that means). The suppressed account was un-suppressed and the User is now receiving Notifications. We have requested a list of suppressed users in our domain to review.
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Jim Harrison
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