Forum Discussion

HarrisonSmith's avatar
HarrisonSmith
Qrew Trainee
2 months ago

Auto-Logout

Did QB recently (within the past few months) make any updates that would impact a user being auto-logged out due to inactivity? Admittedly this hasn't happened to me as I spend a big chunk of my day in QB, but I've had a lot of users complain that they've been getting logged out more and more often. Apparently they used to go the entire day without getting logged out (despite our realm-level policy being set at 2 hours of inactivity before triggering a log out), and now they're reporting as little as 30 minutes of inactivity before being asked to log back in again. It's a mild annoyance that's impacted a lot of my users.

Something I never really noticed because I hardly go 20 minutes without using QB during work hours, but maybe our 2 hour logout policy at the realm level wasn't being enforced properly and now it sort of is? 

realm admin

2 Replies

  • MarkShnier__You's avatar
    MarkShnier__You
    Icon for Qrew Legend rankQrew Legend
    2 months ago

    There is a setting for that at the realm level, but if you can't find that setting or that setting is not available to you on your Plan level, you should be able to put in a support ticket and ask them to increase the auto logout time span. 

  • Roy-Wanyoike's avatar
    Roy-Wanyoike
    Qrew Captain
    2 months ago

    I did notice too and thought its a feature. Or probably a security scrutiny which is controlled at the realm level.