Forum Discussion

KarthikSekhar's avatar
KarthikSekhar
Qrew Trainee
4 years ago

Blank Screen QuickBase Issue

Several users in our organization are impacted with an issue where they are getting a blank screen when they click any report or Table Home page. QuickBase care mentioned that the issue may be caused by any JavaScript instance within the app. If it was an issue related to JavaScript, it should have affected all users who had access to the app. But, it has only affected a selected number of users. Has anyone else see this issue? 






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Karthik Sekhar
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Ask about Quickbase functionality
  • EvanMartinez's avatar
    EvanMartinez
    Quickbase Staff
    4 years ago
    Hi Karthik,

    If you are seeing this issue with several of your users and especially if it is happening on more than one browser working with Care will definitely be your best next step as you work to find the source of this issue. One thing to look at is if these users have a role in common in the application and if so does that role use a specific form or report that might contain those fields and be resulting in their view? Are other users in the same role not having an issue opening those pages in the app?

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    Evan Martinez
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    • KarthikSekhar's avatar
      KarthikSekhar
      Qrew Trainee
      4 years ago
      Hi Evan,

      Thanks for the response. The issue is not limited to one QuickBase App. So, I am not sure how the role is going to affect these users. Also, they get a blank screen when they click on any Table Home Page. The issue gets fixed temporarily when they access any URL from another Realm. But, it reoccurs if the user reboots their machine. We cannot be asking our users to click a link to another Realm every time they have this issue.

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      Karthik Sekhar
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      • JimHarrison's avatar
        JimHarrison
        Qrew Champion
        4 years ago
        Hi Karthik,

        I have not seen this before.
        A few thoughts.
        Try Incognito mode
        Try changing the Role for the User
        Try clearing the browser cache for website data, not cookies
        What is unique about these Users devices or profiles or permissions.
        First thing to find is can it be reproduced?

        Good luck,

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        Jim Harrison
        transparency = knowledge + understanding : The Scrum Dudes
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