Can No Longer access community from Chrome
Anyone else ever run into problem accessing the community from Chrome? I can get in with IE, but chrome spins it's wheels until it tells me it can't load the page (makes it seem like the community is ...
Forum Discussion
Hi Mike,
That is odd as I have been signing in today with Chrome and haven't seen any issues. Are you on PC or are you on Mac by chance?
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Evan Martinez
Community Marketing Manager
Quick Base
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That is odd as I have been signing in today with Chrome and haven't seen any issues. Are you on PC or are you on Mac by chance?
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Evan Martinez
Community Marketing Manager
Quick Base
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- PC. It's been happening since maybe last Wednesday. I don't know of anyone else it has been happening too, so I feel like it's likely something in my specific browser, but the behavior is strange. I can get to community.quickbase.com/home, but if I try to navigate to the actual discussion posts, it times out. I really don't want to just start randomly deleting all my stored information, lol.
The actual errors is the HTTP 504 "community.quickbase.com took too long to respond"
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Mike Tamoush
------------------------------- Hi Mike,
Before removing everything try just removing just your cached images and files, if you go into the settings for Chrome and going into the option for clear browser data and go to the advanced settings. There you can focus down on just the specific elements you want to remove and there was an issue some users were having a few months ago when we first moved over who were on PC with slow page loads and that helped resolve it by clearing out what might have been a bad javascript or image file. That way you don't have to immediately remove all of your other cookies and saved data right away. You can also then remove things like just the cookies and not stored passwords or other pieces if you do need to go further to clean up. I would also say make sure your browser is totally up to date as well just in case.
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Evan Martinez
Community Marketing Manager
Quick Base
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- I have also had this issue for over a week. I actually just submitted a support ticket for it. I think I have got this site to load only a few times over the last week, this being one of them. I am using Chrome on a PC but have not tried another browser.
What is super strange is I can go to the individual communities like https://community.quickbase.com/communities/community-home?CommunityKey=d860b0f8-6a48-487b-b346-44c47a19a804 usually (but they have been down too) but the second I click on "more" at the bottom I get a 504(NOT 404) error. Normally the link I come to the forums with is Quick Base Community because it shows me all the recent posts in all the communities, but that also has not loaded for over a week. I have cleared my cache and cookies. No luck yet.
If I get a direct link to posts then it works fine for me usually. Like I can use Google to search old posts and those all load. It is just trying to see the list of all recent posts that is causing big problems.- Hi Austin,
If you try those windows in incognito mode on Chrome do you have the same issues? I had some users with issues after our initial launch but hadn't heard any issues recently with PC so just want to see if I can get some info before I escalate up to our community provider as well to check in with them on the issue.
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Evan Martinez
Community Marketing Manager
Quick Base
------------------------------- In the incognito window it works the same way. The all recent posts link(Quick Base Community in my last post) loaded once after about a minute of waiting but after that it only gave me the 504 error. I've seen it eventually load with a long wait without incognito as well, it just randomly lets me in.
I just loaded up Internet Explorer 11 and then Edge, they both worked fine and connect with no issues to the all recent posts link.
My issue started at some point last week. I don't have an exact date but I feel like the whole week I was unable to connect to the forums except for a few times.
- Austin,
IE consistently works for me so I would try it as a work around until they find a solution.
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Mike Tamoush
------------------------------- I appreciate that but I just don't visit the forum if it doesn't work in Chrome. IE I wouldn't consider to be safe to use as a browser, Edge at the very least.
