Forum Discussion

Qrew Captain

4 years ago

Changed my user email and my connections broke, and I cant update my email in the connection?

I needed to change my email associated with my account. I am the realm admin. This of course broke al my connections. I figured I would just need to open the connection setting, and update my email...

Qrew Champion

Submit a ticket to QB Support, they will update the user id with the correct email.

------------------------------
Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
------------------------------

Qrew Captain

4 years ago

Thanks. I am going back and forth now with support and they are trying to sort it out. Turns out, I can't (even with my original email) do anything to my connections. I can't even simply change the name. They are looking into why not.

------------------------------
Michael Tamoush
------------------------------

JimHarrison
Qrew Champion
4 years ago
Have them check the external auth id. They usually update the email address but skip the external auth id, which can be problematic.

------------------------------
Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
------------------------------
- MichaelTamoush
  Qrew Captain
  4 years ago
  Thanks for the tip. What is weird is that no matter what email I am logged in as, I cant make any changes to a connection
  
  ------------------------------
  Michael Tamoush
  ------------------------------
  - JimHarrison
    Qrew Champion
    4 years ago
    I wonder if Connection permissions are set by user id?
    You may have to re-create the connections. I don't recall being able to take over a Connection created by another User.
    Make sure your new email login has Realm Admin permissions and create a new test connection, see what happens.
    
    ------------------------------
    Jim Harrison
    transparency = knowledge + understanding : The Scrum Dudes
    ------------------------------