Forum Discussion

Qrew Captain

3 years ago

Changed my user email and my connections broke, and I cant update my email in the connection?

I needed to change my email associated with my account. I am the realm admin. This of course broke al my connections. I figured I would just need to open the connection setting, and update my email...

Qrew Champion

Submit a ticket to QB Support, they will update the user id with the correct email.

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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
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Qrew Captain

3 years ago

Thanks. I am going back and forth now with support and they are trying to sort it out. Turns out, I can't (even with my original email) do anything to my connections. I can't even simply change the name. They are looking into why not.

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Michael Tamoush
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JimHarrison
Qrew Champion
3 years ago
Have them check the external auth id. They usually update the email address but skip the external auth id, which can be problematic.

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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
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- MichaelTamoush
  Qrew Captain
  3 years ago
  Thanks for the tip. What is weird is that no matter what email I am logged in as, I cant make any changes to a connection
  
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  Michael Tamoush
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  - JimHarrison
    Qrew Champion
    3 years ago
    I wonder if Connection permissions are set by user id?
    You may have to re-create the connections. I don't recall being able to take over a Connection created by another User.
    Make sure your new email login has Realm Admin permissions and create a new test connection, see what happens.
    
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    Jim Harrison
    transparency = knowledge + understanding : The Scrum Dudes
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