Forum Discussion

TheresaSouthern's avatar
TheresaSouthern
Qrew Member
9 months ago

Checkbox is CHECKED even though information is incomplete. Can't change.

On an application we just started, there are some checkboxes next to items, such as "Development Team Thresholds" but there is no information fille out in that section. I can't UNcheck it. What is the point of checkboxes if you have no control and they automatically check as done when the information is still missing?



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Theresa S.
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  • MikeTamoush's avatar
    MikeTamoush
    Qrew Commander
    9 months ago

    Can you explain further? Are you saying you have a checkbox that is unchecked, and you will come back and it will randomly check itself? This should be impossible. Checkboxes can only check themselves in a few scenarios:

    1. The checkbox has the default set to checked.
    2. A user is checking the box.
    3. You are using a formula checkbox and the formula is satisfied.
    4. You have an automation, action, webhook, or pipeline that is firing and checking the box.

    If you cannot uncheck:

    1. It is a formula checkbox and will only uncheck when the formula is no longer satisfied.
    2. You are not in edit mode.
    3. There is a dynamic form rule, or some permissions set that make the checkbox read only.

    Can you expand on what exactly is happening?



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    Mike Tamoush
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    • TheresaSouthern's avatar
      TheresaSouthern
      Qrew Member
      9 months ago
      This was already checked and I cannot UNcheck it.


      This was already checked and I cannot UNcheck it. 


      It is empty.
      Theresa Southern | Heleos
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      • MikeTamoush's avatar
        MikeTamoush
        Qrew Commander
        9 months ago

        I am not sure what the last picture being empty, has to do with the checkbox? Can you explain the relationship? Why does the blank information have any affect on the checkbox from picture 1?

        Also, if you go to the field properties of the checked box, can see if it is a formula checkbox, and if so, post the formula?

        If it is not a formula checkbox, and you go to the 'usage' tab and post what is there?



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        Mike Tamoush
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