Community Tip Jar: Keeping Up With Your Users
February has come bringing colder weather and Valentine's Day where we are reminded to appreciate the special people in our lives. As a Quick Base Admin or App Builder your end users are probably just...
Forum Discussion
What if you are the admin of the group, but you can't tell who still needs access because you have no way to tell if they are using the app? Hmm..
My best tip for staying connected to users is to actually sit next to them occasionally while they are using your app. You will learn more in fifteen minutes of doing that than you will in hours of anything else you do. You'll identify unexpected uses of your apps and gaps in your training which you can probably easily fix once you know they exist, but that you'll never hear about otherwise.
Another trick I've found useful is to have an "announcements" table where you can put info, file attachments, training documents, FAQs, and anything else that's important to communicate to users. Stick it at the top of the homepage, and everyone will naturally see it. (You can have it show only announcements created in the last X days or the last X announcements to keep it from taking up too much valuable real estate.) Doing that has cut down my support requests by at least 90%, which is great for everyone.
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Kat Valentine
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My best tip for staying connected to users is to actually sit next to them occasionally while they are using your app. You will learn more in fifteen minutes of doing that than you will in hours of anything else you do. You'll identify unexpected uses of your apps and gaps in your training which you can probably easily fix once you know they exist, but that you'll never hear about otherwise.
Another trick I've found useful is to have an "announcements" table where you can put info, file attachments, training documents, FAQs, and anything else that's important to communicate to users. Stick it at the top of the homepage, and everyone will naturally see it. (You can have it show only announcements created in the last X days or the last X announcements to keep it from taking up too much valuable real estate.) Doing that has cut down my support requests by at least 90%, which is great for everyone.
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Kat Valentine
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