MathewCrist
Qrew Member
3 years ago

# Create a report that shows time between timestamps

Hi,

I need to calculate the time between 2 timestamps

Time between:
1. Lead Created and Call Attempt 1
2. Call Attempt 1 to Call Attempt 2
3. Call Attempt 2 to Call Attempt 3

What is the best type of report to do this?

What is the correct formula (assuming I need to add a formula)?

I think it may be similar to this thread, but I want to calculate days instead of hours...

If([Time Out] > [Time In],[Time Out] - [Time In],
Hours(24) - ([Time In] - [Time Out]))

Thanks,

Matt

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Mathew Crist
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### 22 Replies

• Can you give a couple of example of the data you have and the result that you want?

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Mark Shnier (YQC)
mark.shnier@gmail.com
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• Hi Mark,

I'm trying to take account of how long we take to call someone from the time a lead comes in (Date created to Call Attempt 1). Beyond that, I would also like to determine how long it has been since the last attempt.

Knowing this will give us more visibility as to:
1) how long we generally take to reach out to our leads
2) When it's time to try again (i.e. Call attempt 1 was 72 hours ago = time to try again).

Thanks!

Matt

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Mathew Crist
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• Can you give me an example of a single record (say the first one on that list if you like) and the correct calculated result.

If you just want to know the number of days, then it would be

ToDays(ToDate([call attempt 1]) - ToDate([Date Created]))

The above would be a formula numeric field.

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Mark Shnier (YQC)
mark.shnier@gmail.com
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