creating a email button on the form
I have a form called "tickets" for the customer. The app is built for the customer service database. Everytime customer calls in, our customer service team creates a ticket that have all the informati...
Forum Discussion
Have you considered using Notifications? When a new ticket is created, then send an email to the email addresses in the field
What content do you want in the email or start a blank email for customer service team to fill in?
What content do you want in the email or start a blank email for customer service team to fill in?
I would like to create an email button that send to the customer based on the "Email" field (an arrow below).
On the email, I want to thank the customer for purchasing our product AND ask them to review our product by going to our website. Plus, as you see in the above, screenshot, there is a "survey" tab. I want the customer to fill in all the fields in this tab (I'll customize the fields in this tabs later). They ONLY have the access to fill in this tab.
Also, I want another button email that can be sent to the customer with another purposes. For example, if we need them to send us something like a proof of purchase, i want my customer service team to send the customer an email straight from quickbase without opening up their outlook email. It would be very nice and convenient for them to use their email directly from the database.
Can you please help and support me with this? Thanks so much!!
On the email, I want to thank the customer for purchasing our product AND ask them to review our product by going to our website. Plus, as you see in the above, screenshot, there is a "survey" tab. I want the customer to fill in all the fields in this tab (I'll customize the fields in this tabs later). They ONLY have the access to fill in this tab.
Also, I want another button email that can be sent to the customer with another purposes. For example, if we need them to send us something like a proof of purchase, i want my customer service team to send the customer an email straight from quickbase without opening up their outlook email. It would be very nice and convenient for them to use their email directly from the database.
Can you please help and support me with this? Thanks so much!!