Forum Discussion

RSohan's avatar
RSohan
Qrew Cadet
8 months ago

Denying ticket does not move it to "Denied" stage in pipeline.

I created a Kanban board as my pipeline for new ticket request that come in when requestors need help with something. They rest of the automation works well, however for some reason I when opening a ...
Pipelines
Denin's avatar
Denin
Qrew Captain
8 months ago

You need to set your Pipeline to change the value of the "status" field that you are using as the basis for the Kanban report.

If you have multiple fields, when you set a record as denied, then in your Pipeline you should have some rule that if whatever = denied, then set the Kanban status = denied also.

RSohan's avatar
RSohan
Qrew Cadet
8 months ago

How do I do this? I going into the settings for the Kanban report but I'm not seeing how to do this.