Are you saying it doesn't even attach? Or it attaches and saves, but then doesn't open as a message?
If it doesn't attach, it is likely that she is just slightly off when dragging and dropping, you can try browsing for the file to test that theory.
If it is saving, but when clicking on it, doesn't open up - more than likely somehow the browser settings are default to open the message in the browser, and I don't think browsers like to open emails.
Either way, the first trouble shoot I would try is doing the same exercise on a different browser.
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Mike Tamoush
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