Email Notification Not Working for One User
Hi! I have a notification set up on a checklist, where if a certain checkbox is checked, an email is generated. If I check the checkbox to generate the email, everyone listed to receive it, will re...
Forum Discussion
Hi Clarice,
One that that can be helpful is to make sure that your user is in the same role in the app as the other users who are still receiving notifications. Also if you haven't already you can put in a support case with our technical support team and they can help you look into what might be happening in the case of your user and that notification. You can contact our technical support team from here in Community using the Support option that appears in the global navigation or when in Quickbase by clicking on the question mark icon in the navigation while you are in an app and selecting Manage Support Case. There are some tools on our side where they can see if it is something that is being held up on delivery or if it simply isn't triggering on the Quickbase side.
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Evan Martinez
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One that that can be helpful is to make sure that your user is in the same role in the app as the other users who are still receiving notifications. Also if you haven't already you can put in a support case with our technical support team and they can help you look into what might be happening in the case of your user and that notification. You can contact our technical support team from here in Community using the Support option that appears in the global navigation or when in Quickbase by clicking on the question mark icon in the navigation while you are in an app and selecting Manage Support Case. There are some tools on our side where they can see if it is something that is being held up on delivery or if it simply isn't triggering on the Quickbase side.
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Evan Martinez
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- Thank you Evan! I will put in a ticket.
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Clarice Dennison
------------------------------ - Thank you Mark! Yes, I'm on the notification as well. If I do the checkmark process, we both receive the email. However, if she does the checkmark process, we both don't receive the email.
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Clarice Dennison
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