Email notifications stopped working
Email notifications stopped working after QB switch data center last night. Does anyone has the same problem?
Forum Discussion
Hi Hing and Kevin,
If you are experiencing any issues with notifications after the data center change we do encourage you to put in a case with our Care Team so they can help to diagnose the issues. I would also suggest making sure all of the email server ip addresses listed in our Knowledge Base article are whitelisted by your email provider, those ip addresses can be found here.
You can put in a case with our Care Team by clicking the question mark icon that appears at the top, right hand corner of the page when signed into a Quick Base application by clicking Manage Support case or you can also put in a case here. This way we can help you address any issues with notifications not firing or system emails (like password resets) not going through. I'm very sorry to hear you had this issue over the weekend.
If you are experiencing any issues with notifications after the data center change we do encourage you to put in a case with our Care Team so they can help to diagnose the issues. I would also suggest making sure all of the email server ip addresses listed in our Knowledge Base article are whitelisted by your email provider, those ip addresses can be found here.
You can put in a case with our Care Team by clicking the question mark icon that appears at the top, right hand corner of the page when signed into a Quick Base application by clicking Manage Support case or you can also put in a case here. This way we can help you address any issues with notifications not firing or system emails (like password resets) not going through. I'm very sorry to hear you had this issue over the weekend.