Forum Discussion

AngelaWang's avatar
AngelaWang
Qrew Member
6 years ago

How can make ""Denied"" user re-access the Quick Base app?

Currently, there are two users in my user list was denied status, that they couldn't access quick base app. I removed them from the app. and re - invited, still not working. I am the Administrator role, but can't do anything. Does anyone can help me?
User and group management

3 Replies

Sort By
  • EvanMartinez's avatar
    EvanMartinez
    Qrew Elite
    6 years ago
    Hi Angela,

    If a user is showing up as Denied that is because one of the Administrators for your Account has denied that user in the entire account. In order to get them undenied you would have to reach out to one of the Account Admins at your company and have them Un-deny the users at the Account level. Then they would be able to be invited and regain access again. I hope this information is helpful and thank you very much for your time today. 
  • LisaConrad's avatar
    LisaConrad
    Qrew Member
    4 years ago
    I am having the same issue.  I am one of 2 Admins, and neither of us can figure out how to 'un-deny' access to a user.  How did you resolve this problem?

    Thanks in advance!

    ------------------------------
    Lisa Conrad
    ------------------------------
    • MarkShnier__You's avatar
      MarkShnier__You
      Qrew Champion
      4 years ago
      typically, you locate the user in the user list for the Realm ( not the app)  and there is a setting on the user record to deny or enable.

      ------------------------------
      Mark Shnier (YQC)
      Quick Base Solution Provider
      Your Quick Base Coach
      http://QuickBaseCoach.com
      mark.shnier@gmail.com
      ------------------------------