Forum Discussion

ArchiveUser's avatar
ArchiveUser
Qrew Captain
8 years ago

Inconsistent loading of custom pages on mobile

We have an app with a custom HTML page set as the home page.  It'll occasionally load on Android devices with Chrome, but sometimes we get the error shown in the attached photo.  Safari is a no-go, always showing the error in the attached photo.  Has anyone had a similar experience and figured out a way around it?  Thank you all! 

  • MCFNeil's avatar
    MCFNeil
    Qrew Captain
    8 years ago
    I know that sometimes web widgets and Map reports sometimes cause this error on mobile versions.  Just some ideas.  

    What kind of things are loading in your custom page?
  • ArchiveUser's avatar
    ArchiveUser
    Qrew Captain
    8 years ago
    Thanks for the speedy response!  It's some HTML and Javascript.  We are making an API call or 2, so not sure if that would affect the mobile rendering.  I'd be less confused if it never worked at all.  It does work intermittently on Android devices.  
  • MCFNeil's avatar
    MCFNeil
    Qrew Captain
    8 years ago
    There are a few .css files that are loaded on the desktop version, that aren't loaded by default on the mobile version.  So that might cause some issues with what is available in your browser cache.  

    its hard to tell without diving into the code.  Maybe reach out to whomever made the code page, and they should be able to help.