Forum Discussion

EricEvansVargas's avatar
EricEvansVargas
Qrew Cadet
4 days ago

New Style Forms in Mobile - native Save button keeps user on Add Record form

Has anyone else run into this issue?

We created a new style form for desktop and applied it to mobile as well.

On desktop, when a user saves a new record by selecting the "Save" option (not Save and new or any of the other available options), they will re-direct as normal.

But on mobile, when the user clicks the native save button that follows them down the form, the record saves, a "record saved" message briefly shows at the top of the screen, and then the user remains on the Add Record page with all of the information they just recorded. 

If you do not notice the message that flashes on and disappears from the screen, it appears as though no action occurred, which naturally makes a User want to click the save button again. This is causing many duplicate records to be created and causing confusion for users as they are unsure with what to do next.

We created a work-around by adding a Rich Text field that will complete the save action and redirect the user as intended, but we are unable to completely remove the native save button which lingers.

Does anyone know of a fix in the works for this, or even a way to completely hide the native save button from the form?

Mobile Bug

2 Replies

  • PolinaQuickbase's avatar
    PolinaQuickbase
    Quickbase Staff
    2 days ago

    Hi Eric, 

    Thanks for flagging this. I saw that this bug has been logged with our Technical Support team and is currently being triaged. Once it moves through the escalation process, our Mobile team will work on a fix.

    From what we’ve observed, this behavior is specific to the mobile browser experience when using the new-style forms. It does not occur when using the Quickbase mobile app, where the save and redirect behavior functions as expected.

    As an interim workaround, in case you want to have a custom Save button and hide the native one, you can append the ifv=1&hs=1 parameters to the URL navigating to this form. This will hide both the Cancel and Save buttons from the form. Once this issue is resolved you will be notified and we'll also communicate it in Release Notes. 

  • MarkShnier__You's avatar
    MarkShnier__You
    Icon for Qrew Legend rankQrew Legend
    4 days ago

    That sounds like a bug they would want to urgently fix. I suggest you put in a support ticket rather than look for permanent workarounds.