Forum Discussion

OwaisAshfaq's avatar
OwaisAshfaq
Qrew Member
7 years ago

Notification not allowing email address field (field not a recognized Quick Base user.

Hi, I have a field [Email Address]. Even if I have an Open Type notification, and I type in the Email Address field in square brackets, it gives an error "[Email Address] not a recognized Quick Base user"

So are we able to use a quickbase field in the Open type notification, or do we have to manually type in actual email addresses?

Note: This conversation was created from a reply on: Sending Email Notification using an email formula field.
NotificationsEmail
  • EvanMartinez's avatar
    EvanMartinez
    Quickbase Staff
    7 years ago
    Hi Owais,

    In order for an Account to send external emails an Account Admin for that Account needs to reach out to Quick Base to ask for external emails to be activated. This is disabled by default so that Account Admins can decide when to relax permissions on sending information in Quick Base out to those who aren't explicitly invited to the application. You would want to reach out to your Account Admin and let them know you would like them to have external emails enabled and they can do so by putting in a support case with the Quick Base Care team. I hope this information is helpful Owais and thank you for your time today.