Forum Discussion

PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
5 years ago

Notifications not sending correctly to Distribution Lists

I have several notification reports that go out each morning.  Some of the emails are not reaching the intended recipient when they in an Outlook Distribution List.  Any thoughts? -----------------...
NotificationsEmail
EvanMartinez's avatar
EvanMartinez
Moderator
5 years ago
Hi Paul,

Just to clarify the automatic notification is going to an email address like thisisadistrolist@mycompany.com, and it is being received by some users on that distro list but not all? Or it is not going to any of the users you are sending to who are on that distro list? My thought would be if it isn't going to any of the users who are on a distro list you are emailing to it could simply be getting caught by that distro lists spam filter and being marked as junk, and a double check of that list's permissions might have it capturing that Quick Base notification. That would be different though if only specific people aren't getting emails that are passed through that list but other users on that same list are.

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Evan Martinez
Community Marketing Manager
Quick Base
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PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
5 years ago
Evan, 

Yes, it is going to an email like the one you listed.  We are working with IT to determine if the notifications are making it to the server or not.  the notifications are going to the individual emails and some of the DL list addresses.

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Paul Peterson
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  • EvanMartinez's avatar
    EvanMartinez
    Moderator
    5 years ago
    Hi Paul,

    That is an odd one if some of the members of the distribution list are getting the emails but others on the list are not. If you are looking to get confirmation if emails were sent out if you put in with the Care team and let them know the specific notification and table you are having issues with they can look to confirm that emails are triggering or if there are times when it should have triggered and didn't.

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    Evan Martinez
    Community Marketing Manager
    Quick Base
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    • PaulPeterson1's avatar
      PaulPeterson1
      Qrew Assistant Captain
      5 years ago
      This may seem like a stupid question, How do I reach the Care team?

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      Paul Peterson
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      • EvanMartinez's avatar
        EvanMartinez
        Moderator
        5 years ago
        Hi Paul,

        That is not a stupid question at all, I normally put it in on all my responses where I tell someone to contact Care and of course this time I was running to a meeting and didn't. You can reach out Care team when you are signed into Quick Base by selecting the question mark icon that appears in the upper right hand corner in Quick Base and picking 'Manage support cases' or when you are signed into Community here in the upper right hand corner if you hit support that will also take you to put in a case with our Care team. Let me know if you have any trouble with either of those methods when you put in a case. They are a great resource for system stuff like this where it is helpful to be able to get an idea what is going on with both sides of the email. 

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        Evan Martinez
        Community Marketing Manager
        Quick Base
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