Forum Discussion

PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
4 years ago

Notifications not sending correctly to Distribution Lists

I have several notification reports that go out each morning.  Some of the emails are not reaching the intended recipient when they in an Outlook Distribution List.  Any thoughts? -----------------...
NotificationsEmail
PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
Evan, 

Yes, it is going to an email like the one you listed.  We are working with IT to determine if the notifications are making it to the server or not.  the notifications are going to the individual emails and some of the DL list addresses.

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Paul Peterson
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EvanMartinez's avatar
EvanMartinez
Qrew Elite
4 years ago
Hi Paul,

That is an odd one if some of the members of the distribution list are getting the emails but others on the list are not. If you are looking to get confirmation if emails were sent out if you put in with the Care team and let them know the specific notification and table you are having issues with they can look to confirm that emails are triggering or if there are times when it should have triggered and didn't.

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Evan Martinez
Community Marketing Manager
Quick Base
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  • PaulPeterson1's avatar
    PaulPeterson1
    Qrew Assistant Captain
    4 years ago
    This may seem like a stupid question, How do I reach the Care team?

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    Paul Peterson
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    • EvanMartinez's avatar
      EvanMartinez
      Qrew Elite
      4 years ago
      Hi Paul,

      That is not a stupid question at all, I normally put it in on all my responses where I tell someone to contact Care and of course this time I was running to a meeting and didn't. You can reach out Care team when you are signed into Quick Base by selecting the question mark icon that appears in the upper right hand corner in Quick Base and picking 'Manage support cases' or when you are signed into Community here in the upper right hand corner if you hit support that will also take you to put in a case with our Care team. Let me know if you have any trouble with either of those methods when you put in a case. They are a great resource for system stuff like this where it is helpful to be able to get an idea what is going on with both sides of the email. 

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      Evan Martinez
      Community Marketing Manager
      Quick Base
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      • PaulPeterson1's avatar
        PaulPeterson1
        Qrew Assistant Captain
        4 years ago
        Thank you Evan,

        I heard back from the Care team.  DLs won't work in a notification email.  Could I use a pipeline to send emails to a DL?

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        Paul Peterson
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