Forum Discussion

PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
5 years ago

Notifications not sending correctly to Distribution Lists

I have several notification reports that go out each morning.  Some of the emails are not reaching the intended recipient when they in an Outlook Distribution List.  Any thoughts? -----------------...
NotificationsEmail
PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
5 years ago
This may seem like a stupid question, How do I reach the Care team?

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Paul Peterson
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EvanMartinez's avatar
EvanMartinez
Moderator
5 years ago
Hi Paul,

That is not a stupid question at all, I normally put it in on all my responses where I tell someone to contact Care and of course this time I was running to a meeting and didn't. You can reach out Care team when you are signed into Quick Base by selecting the question mark icon that appears in the upper right hand corner in Quick Base and picking 'Manage support cases' or when you are signed into Community here in the upper right hand corner if you hit support that will also take you to put in a case with our Care team. Let me know if you have any trouble with either of those methods when you put in a case. They are a great resource for system stuff like this where it is helpful to be able to get an idea what is going on with both sides of the email. 

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Evan Martinez
Community Marketing Manager
Quick Base
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  • PaulPeterson1's avatar
    PaulPeterson1
    Qrew Assistant Captain
    5 years ago
    Thank you Evan,

    I heard back from the Care team.  DLs won't work in a notification email.  Could I use a pipeline to send emails to a DL?

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    Paul Peterson
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    • MarkShnier__You's avatar
      MarkShnier__You
      Icon for Qrew Legend rankQrew Legend
      5 years ago
      I don't see why an Open Notification would not work with a distribution list. We do that all the time.

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      Mark Shnier (YQC)
      Quick Base Solution Provider
      Your Quick Base Coach
      http://QuickBaseCoach.com
      [email protected]
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      • PaulPeterson1's avatar
        PaulPeterson1
        Qrew Assistant Captain
        5 years ago
        This was the response from the Care team:

        "Unfortunately you can't use a distribution list as a valid email unless the list is set up as a user inside the application. You also have to be sure that the distribution list is set up to receive emails from quick base or they will get rejected. It's a bit of a hassle to set up and you have to make a user and use a paid seat for that distribution list but if you really want to use a distribution list those are the steps you have to go through."


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        Paul Peterson
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