Forum Discussion

PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
5 years ago

Notifications not sending correctly to Distribution Lists

I have several notification reports that go out each morning.  Some of the emails are not reaching the intended recipient when they in an Outlook Distribution List.  Any thoughts? -----------------...
NotificationsEmail
EvanMartinez's avatar
EvanMartinez
Moderator
5 years ago
Hi Paul,

That is not a stupid question at all, I normally put it in on all my responses where I tell someone to contact Care and of course this time I was running to a meeting and didn't. You can reach out Care team when you are signed into Quick Base by selecting the question mark icon that appears in the upper right hand corner in Quick Base and picking 'Manage support cases' or when you are signed into Community here in the upper right hand corner if you hit support that will also take you to put in a case with our Care team. Let me know if you have any trouble with either of those methods when you put in a case. They are a great resource for system stuff like this where it is helpful to be able to get an idea what is going on with both sides of the email. 

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Evan Martinez
Community Marketing Manager
Quick Base
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PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
5 years ago
Thank you Evan,

I heard back from the Care team.  DLs won't work in a notification email.  Could I use a pipeline to send emails to a DL?

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Paul Peterson
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  • MarkShnier__You's avatar
    MarkShnier__You
    Icon for Qrew Legend rankQrew Legend
    5 years ago
    I don't see why an Open Notification would not work with a distribution list. We do that all the time.

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    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach
    http://QuickBaseCoach.com
    [email protected]
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    • PaulPeterson1's avatar
      PaulPeterson1
      Qrew Assistant Captain
      5 years ago
      This was the response from the Care team:

      "Unfortunately you can't use a distribution list as a valid email unless the list is set up as a user inside the application. You also have to be sure that the distribution list is set up to receive emails from quick base or they will get rejected. It's a bit of a hassle to set up and you have to make a user and use a paid seat for that distribution list but if you really want to use a distribution list those are the steps you have to go through."


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      Paul Peterson
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      • MarkShnier__You's avatar
        MarkShnier__You
        Icon for Qrew Legend rankQrew Legend
        5 years ago
        That response would only be valid if the Notification type is "Recipient" where Quick Base needs to evaluate Permissions to know if the record and it's fields are valid to email.  I don't think that response is valid for a Notification Type of Open.

        Also note that the default setting for new Quick Base accounts is not to allow external email notifications (ie, Type Open) to non Users.  If you put in a ticket they can quickly change that switch.  If that switch is not set, it just quietly fails, so it's frustrating to debug.

        if you really do need a Recipient Type Notification or for that matter a Subscription to go to a dist list, then you can register that email address as a user.  Yes, it costs you a seat, but maybe is worth it for a purpose.

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        Mark Shnier (YQC)
        Quick Base Solution Provider
        Your Quick Base Coach
        http://QuickBaseCoach.com
        [email protected]
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