Notifications not sending correctly to Distribution Lists

This was the response from the Care team:

"Unfortunately you can't use a distribution list as a valid email unless the list is set up as a user inside the application. You also have to be sure that the distribution list is set up to receive emails from quick base or they will get rejected. It's a bit of a hassle to set up and you have to make a user and use a paid seat for that distribution list but if you really want to use a distribution list those are the steps you have to go through."


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Paul Peterson
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That response would only be valid if the Notification type is "Recipient" where Quick Base needs to evaluate Permissions to know if the record and it's fields are valid to email.  I don't think that response is valid for a Notification Type of Open.

Also note that the default setting for new Quick Base accounts is not to allow external email notifications (ie, Type Open) to non Users.  If you put in a ticket they can quickly change that switch.  If that switch is not set, it just quietly fails, so it's frustrating to debug.

if you really do need a Recipient Type Notification or for that matter a Subscription to go to a dist list, then you can register that email address as a user.  Yes, it costs you a seat, but maybe is worth it for a purpose.

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Mark Shnier (YQC)
Quick Base Solution Provider
Your Quick Base Coach
http://QuickBaseCoach.com
[email protected]
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Thank you Mark,

I am checking with the Care team to see if they can make that change. 

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Paul Peterson
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