Outlook Pipeline
Hello, I'm trying to create a pipeline in a help ticket app that only creates a new ticket record when a new email comes through the outlook mailbox. The problem I'm running into is it creates a new...
Forum Discussion
We solved a similar problem recently with the following assumptions using:
- initial email will only come from the system - either @service-now.com or @adobesign.com
- subject is interrogated using regex for two targets:
- does not match regex ^(?:Re: | Fwd: | Fw: )
- subject starts with one of the above
- non-capturing by using '?:'
- contains an ID in form of CW#
- matches regex (CW\d{1,8})
- capturing - we need this data to either enter into the record or use as a search value
- matches regex (CW\d{1,8})
- does not match regex ^(?:Re: | Fwd: | Fw: )
- has attachments
Then you can further filter using a condition step to divert paths. In our true logic we then search for an existing record.