Forum Discussion

AdamKeever1's avatar
AdamKeever1
Qrew Commander
5 years ago

Quick Base Ads?

I just got a pop-up survey question from Quick Base asking how likely I am as a builder to recommend Quick Base to a friend. I had to either answer the survey question or close the question before I could continue with my work for the day.

What is going on?

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Adam Keever
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Ask about Quickbase functionality
  • BrianCafferelli's avatar
    BrianCafferelli
    Quickbase Staff
    5 years ago
    Hi Adam,

    As we look to make major improvements to Quick Base this year and beyond, we'll be successful if our decisions are grounded in data. Some of that data is qualitative, coming from places like Uservoice and one-off feedback messages for beta/early access features. But just as important is quantitative data to help us measure the impact we're making and help us adjust our roadmap as needed. Surveys like the one you saw recently allow us to collect quantitative data at a scale which wouldn't be feasible otherwise. So we'll be periodically posting similar surveys in different parts of Quick Base to get that feedback.

    I'm confident that it will be worth the small amount of time it will take you to fill out these surveys. However, as you saw, you can dismiss them with a single click if we caught you at a bad time. We'll be thoughtful about spacing these surveys out so the same people don't see them too often, but if you see something that doesn't look right just let us know!

    Thank you,
    Brian

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    Brian Cafferelli
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    • AdamKeever1's avatar
      AdamKeever1
      Qrew Commander
      5 years ago
      Understood. Thanks for the information @Brian Cafferelli.​

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      Adam Keever
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    • AustinK's avatar
      AustinK
      Qrew Commander
      5 years ago
      Are these surveys something that is only sent to admin users of the realm or will any other users potentially see these? I know the one mentioned is a builder survey so I assume builders only, but I am concerned more about any other usability surveys in the future now. I don't want to have to send out a blast email to the whole company to let everyone know how to deal with these if they encounter them.

      I know it isn't a hard thing to click out of but I am positive I have users that would stop working and submit a ticket if they saw something weird like that. I just don't want to even deal with that.
      • BrianCafferelli's avatar
        BrianCafferelli
        Quickbase Staff
        5 years ago
        Hi Austin, yes. Overall, each of our in-product surveys will communicate with all Quick Base users in their proper context. Some surveys will be just for account admins, others for app builders, and some will be for end users. The specific survey Adam is referring to is just for app builders.

        We've got an ambitious plan to update the Quick Base interface over the next few years. This is meant to boost adoption and success of your apps by offering a more modern, consistent, and intuitive experience for your end users. At the same time, this will allow us to re-factor our system architecture to make better use of cutting-edge technology, allowing us to deliver more value to your business over time. These interface updates include all of the core parts of using Quick Base apps, including data entry forms, reports and dashboards. That's why it's essential for us to get feedback directly from end users. Their work will change with these updates, so we believe they should have a voice in what the new interface offers. Most other software platforms include similar surveys for end users from time to time. As I mentioned, we'll be thoughtful in how we design these surveys, when they appear and for whom so we do not expect the surveys to be disruptive.

        If you notice an issue with a specific survey, please open a support case so we can help out. Hopefully this helps clarify why chose this approach for in-product surveys.

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        Brian Cafferelli
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