Forum Discussion

CarolannLiberon's avatar
CarolannLiberon
Qrew Member
3 days ago

report help

We have been using quickbooks for quite a while and it was brought to my attention yesterday that one of the reports that is constantly used is not functioning properly anymore and I am not sure what happened?

In this report (attached) there are columns for;

Job/item#/Description/unit price/Bid quantity/unit of measure/bid amount (tot) /quantity installed (tot)/ and revenue(tot)

What is use to do was; take the unit price multiped by the bid quantity and that would give the Bid Amount (tot).

Then the quantity installed would multiply by the unit price to give the revenue total (which still works for all of them).

Now it adds the Unit Price for every daily log that our crewman enters that uses that item number.

ie: the first highlighted on the report the 691,439.95 was multipied 3 times because there was 3 daily logs entered which is throwing off the whole total off the bid amount. The bid amount should be 691,439.95 but it has it as 2,074,319.85

the other highlighted are doing the same because they have more than one daily log entered.

But the rest on the report are fine and working because there is only 1 daily log entered using those item numbers. 

I'm hoping that someone can help me figure out what happened here and how I can change it so the Bid amount once again is a total of the unit price and 

 

4 Replies

  • OK, I thought maybe it would be an easy fix but  I will reach out to support.

    Thank you for your help! 

  • Maria's avatar
    Maria
    Community Manager

    Hmm... it depends on how the numbers are being calculated. Is the math happening in a formula field? A report formula? A formula query? Is a summary field involved? etc. It sounds like something may have been tweaked unintentionally. I would need to look at the report to be able to better diagnose the cause.

    The good news is that support can do just that. If you submit a case and grant them access they can figure out what's up with your report. 

  • Thank you Maria,

    Still looking for a solution to have the report revert back to how it worked before would be great!

  • Maria's avatar
    Maria
    Community Manager

    Carolann, 

    I'm really sorry this is happening. There is an ongoing incident being investigated by our product developers in an effort to resolve these unwarranted errors. It appears to have started with an outage on the QuickBooks side of things but seems to be continuing beyond that cause. Our developers are furiously working this issue. To stay on top of the latest keep an eye on our status page, linked above.