Forum Discussion

JimHarrison's avatar
JimHarrison
Qrew Champion
8 years ago

save & keep working behavior

We notice when a user clicks the New button and a new record is created, using Save & Keep Working and then Save & Close takes the user back to the Table home page; this is expected.

If we use the Add button on a form, a new child record is created. In this instance clicking Save & Keep Working causes the child Save button to forget the parent. When the user clicks Save & Close the child returns to the child table home page. If the child table home page is hidden from the user we see the big yellow error message. User is lost, malfunction.

We expect the Save & Keep Working button to keep state with the Parent record so that when Save & close is finally selected, the user is returned to the Parent form.

Does anyone else think this is a problem? 
  • MCFNeil's avatar
    MCFNeil
    Qrew Captain
    8 years ago
    I'd agree that this is an issue, and should be updated in the button functionality.
  • EvanMartinez's avatar
    EvanMartinez
    Quickbase Staff
    8 years ago
    Hi Jim,

    That is good insight on how that combination of steps can lead to a very confusing experience for your end users. I have included this in our internal intake application as feedback to our PD team. I would also as always suggest adding it to User Voice as that helps us to get visibility into how many other users are experiencing confusion from this behavior. Luckily it is a behavior that is easy to replicate so I'll be able to include some visuals along with the feedback. As always thank you for your feedback Jim. 
    • WendyShoef's avatar
      WendyShoef
      Qrew Cadet
      7 years ago
      Is quickbase.uservoice.com still a thing? Every time I try to go to those pages I get an error logging in. Yet I am a QuickBase user. 
    • EvanMartinez's avatar
      EvanMartinez
      Quickbase Staff
      7 years ago
      Hi Wendy,

      We are definitely still making use of User Voice to track our product feedback. If you are having an issue logging in from a link then I would suggest going through our Feedback tab. If you go into your My Apps page in Quick Base you will find an orange feedback tab that appears on the left edge of the page. If you click into it a pop up with feedback will come up. If you click into one of the feedback options you can then open up the User Voice website directly from within Quick Base. Some users run into this issue when they haven't used our User Voice before since their Quick Base user hasn't been registered to the User Voice yet. Going through our Feedback tab pushes your user to be registered on User Voice. I hope that information is helpful and if you are still having issues accessing our User Voice after going through the Feedback tab I would suggest contacting our Care team via a case and they can help you resolve any issues you are having with access. 

      You can contact our support when signed into Quick Base by clicking on the question mark icon in the upper right hand corner and selecting Manage Support Cases or directly here.