Forum Discussion

AlexJames's avatar
AlexJames
Qrew Trainee
8 years ago

Summarized Report showing average duration in each status

I'm trying to create a summarized report that shows the average time all cases spend in each status.  Once I have that with the status as rows, I'd like a separate report with statuses as columns and ...
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MCFNeil's avatar
MCFNeil
Qrew Captain
8 years ago
Try using the "grouping" option to put your status options as the grouped columns.
AlexJames's avatar
AlexJames
Qrew Trainee
8 years ago
I have a Status Change Log that captures the time and date of the change, but not something that shows exact start and end times for the status.

Is there a new type of log or table I should make?