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CatalinaSherwoo's avatar
CatalinaSherwoo
Qrew Trainee
7 years ago

Trying to start new app but getting message that I need to get permission from account admin - new account, who would this be?

How do I find my account admin? I am new to Quick Base and trying to demo. I just opened an account and tried to create a new app but it says I need permission from my account admin? Wouldn't this be me? I don't have an apps started yet, just trying to start one so how and where is this permission? It says it will email account admin but I don't have an emails about this. I'm stuck. 
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  • QuickBaseCoachD's avatar
    QuickBaseCoachD
    Qrew Captain
    7 years ago
    That does sound odd.  I suggest putting in a support ticket using the ? at the top right.  They will answer you on Monday morning.
  • QuickBaseCoachD's avatar
    QuickBaseCoachD
    Qrew Captain
    7 years ago
    Quick Base is an Amazing product and this community hre is very helpful, but I think that kind of problem can only be addressed by QuickBase support.

    By any chance do you have a "My Apps" page at the top right, and at the right site a link to Manage Account. Normally that is where you go to manage who has Permission to create apps, but I'm not sure if it is there on a 30 day trial program.
  • CatalinaSherwoo's avatar
    CatalinaSherwoo
    Qrew Trainee
    7 years ago
    Thanks. I had heard good things so was going to give it a spin.

    No, I just have my name and preferences. Nothing about Manage Account unfortunately. 
  • QuickBaseCoachD's avatar
    QuickBaseCoachD
    Qrew Captain
    7 years ago
    .. I suppose you could always start a new 30 day trial with a different email address.  
  • CatalinaSherwoo's avatar
    CatalinaSherwoo
    Qrew Trainee
    7 years ago
    Tried that earlier. Same error. Odd. Guessing I just need to practice some patience at this point. 
  • EvanMartinez's avatar
    EvanMartinez
    Quickbase Staff
    7 years ago
    Hi Catalina,

    Mark is correct that you would want to reach out to the Care Team via a support case, which you can do directly with the link here. This does happen occasionally with users who register for a user account before they register for a trial. Then when they go to open a trial they end up with a user who is already registered and get in a bit of a loop. In that instance if you get in touch with the Care Team they can help you restart the registration flow for a new trial first before registering a user. We would love to help you get set up for a trial to see what Quick Base has to offer.