Forum Discussion

RSohan's avatar
RSohan
Qrew Member
8 hours ago

Want the Approve/Deny buttons to disappear once ticket is approved.

I built a ticketing system for our department so we can receive requests from employees for assistance they may need. Once my manager reviews the ticket and approves and assigns it to a team member for them to work on it, I want the Approve/Deny buttons to disappear on the Internal Ticket Review Form's "Edit" view we see when we click on the ticket to open it  once the ticket has been approved. I also don’t want the Approve/Deny instructional text to show after that either. How can I do this?

Thank you.

Forms

1 Reply

  • MarkShnier__You's avatar
    MarkShnier__You
    Icon for Qrew Legend rankQrew Legend
    5 hours ago

    You can use a Form Rule to control the Show / Hide on fields.  As for hiding the instructional text, you cannot use a form rule to show/ hide on a Rich Text element on a form.  So you would either need to put that message in a section, and then control the section by a form rule, or else make a Rich Text formula field to make a similar message, and then use that on the form instead of the Rich Text Element.