Forum Discussion

DrewWoods's avatar
DrewWoods
Qrew Cadet
7 years ago

Why won't my dropdown order change even though I've switched the sorting back and forth?

I'm trying to change the add communication form so that the most recent ticket is at the top of the list rather than the oldest one, but nothing I'm doing is changing the sort. Am I changing the wrong field/property?
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4 Replies

  • SammySSammyS's avatar
    SammySSammyS
    Qrew Cadet
    7 years ago
    Is this dropdown a Text - Multiple Choice field (where you enter in the different selections for the dropdown) or is this dropdown being pulled from another table?
  • DrewWoods's avatar
    DrewWoods
    Qrew Cadet
    7 years ago
    It's just pulling a list of the tickets in my ticket table. It's not multiple choice.
  • SammySSammyS's avatar
    SammySSammyS
    Qrew Cadet
    7 years ago
    Okay I see. I played around with some of mine that were pulled form another table a bit but couldn't figure it out either - sorry about that.
  • EverettPatterso's avatar
    EverettPatterso
    Qrew Captain
    7 years ago
    Make a new report on your tickets table with the columns and sorting you want. Name it "Tickets Sorted Newest to Oldest"

    Now go back to your add communication form and customize the form. Find the dropdown list field for your tickets and change the setting on the right from "Use the standard record picker" to your new report