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MarkShnier__You's avatar
MarkShnier__You
Icon for Qrew Legend rankQrew Legend
3 years ago

Re: Create a report that shows time between timestamps

Can you give a couple of example of the data you have and the result that you want?

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Mark Shnier (YQC)
mark.shnier@gmail.com
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  • MathewCrist's avatar
    MathewCrist
    Qrew Member
    3 years ago

    Hi Mark,

    I'm trying to take account of how long we take to call someone from the time a lead comes in (Date created to Call Attempt 1). Beyond that, I would also like to determine how long it has been since the last attempt.

    Knowing this will give us more visibility as to:
    1) how long we generally take to reach out to our leads
    2) When it's time to try again (i.e. Call attempt 1 was 72 hours ago = time to try again).

    Thanks!

    Matt

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    Mathew Crist
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    • MarkShnier__You's avatar
      MarkShnier__You
      Icon for Qrew Legend rankQrew Legend
      3 years ago
      Can you give me an example of a single record (say the first one on that list if you like) and the correct calculated result.

      If you just want to know the number of days, then it would be

      ToDays(ToDate([call attempt 1]) - ToDate([Date Created]))

      The above would be a formula numeric field.

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      Mark Shnier (YQC)
      mark.shnier@gmail.com
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      • MathewCrist's avatar
        MathewCrist
        Qrew Member
        3 years ago
        Hi Mark,

        Thanks for having me break this down further as it made me realize there's actually 2 problems to solve for.

        Since there's no Call Attempt 1 data yet, let's look at this highlighted example...


        Here, I would want know that it took '1' or '1 day' between Call Attempt 2 and Call Attempt 3.

        It would also be useful to know that since Call Attempt 2 occurred on 08/17/2021, that x number of days has passed since the current date. This could help us know that it's past time for us to reach out again.

        Does that make sense?

        Thanks,

        Matt

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        Mathew Crist
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