Forum Discussion

Re: API Issue

I see what you are saying, the call is coming from my phone system where we are getting a new call from  tv commercial. What it has is a URL that can automatically be pushed when the call comes in. The goal was to have an API create the file with the phone number taken from the phone system [[phone_number]] which is the key field in QB, and the [[custom_1]] which is the lead source it came from.  It would then show the record that it just made in quickbase so the client they are talking to on the phones file pulls up on their screen. This is easily done when the record is already created by just using:

https://seniorchoiceplans.quickbase.com/db/bqfx8k92p?a=er&key=[[phone_number]] 

but in this case as we are trying to work through the record needs to be created first so that it can then pull up the form.


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Benjamin Brooks
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2 Replies

  • MarkShnier__You's avatar
    MarkShnier__You
    Icon for Qrew Legend rankQrew Legend
    But you see that the concept does not make sense.  You are trying to get some kind of screen pop on your operators computer when a machine (phone system) fires an API.  But how could it possibly know which screen to pop up on?

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    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach
    http://QuickBaseCoach.com
    mark.shnier@gmail.com
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    • BenjaminBrooks's avatar
      BenjaminBrooks
      Qrew Trainee
      The phone system pops up a new tab in the browser that they are using, based on the URL that it is told to go to. In our phone system it is called a get call launch where it can launch a URL strand that we tell it to.

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      Benjamin Brooks
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