Re: Form time counter
Actually we would like to have a notification option for a form after xx hours from the Date created. Is it possible control this counter based on another field value ? Like..sometimes i want to pause the timer. Sometimes resume it.
Let me explain my scenario,
A user submitted a request form. If it is not resolved within xx hours , we want to send a notification to the admin. We can understand whether it is resolved or not by checking a status field. This is the normal case.
Another scenario is, suppose 10 hours passed after submitting this request by the user.Then the admin, changing the status of the record into 'On hold'. Then i wanted to stop the timer, and it should not send the notification.
When the same status back to 'In progress', timer should resume or start a fresh count.
Let me explain my scenario,
A user submitted a request form. If it is not resolved within xx hours , we want to send a notification to the admin. We can understand whether it is resolved or not by checking a status field. This is the normal case.
Another scenario is, suppose 10 hours passed after submitting this request by the user.Then the admin, changing the status of the record into 'On hold'. Then i wanted to stop the timer, and it should not send the notification.
When the same status back to 'In progress', timer should resume or start a fresh count.
