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  • 1.  Retrieving Lost Data

    Posted 06-18-2021 11:47
    Newby here. We somehow lost data in a table with 5 years of work in one particular field; Coaching Comments. Its a Multi Line Text field that we recently updated the form on, but that field did not change.

    A few days ago, the field and actually the whole coaching section disappeared. We dont know how or why, but its imperative to get that data back as we are a regulated industry that needs to show those comments to authorities when asked.

    I added the field back in, but it did not repopulate the old comments, just allowed for new ones.

    My questions are:
    Is it possible to find that data again somehow?
    I thought by adding in the same field again that the data would repopulate automatically, could it be I used the wrong verbiage, even though it's just 2 words?

    Any insights or help would be greatly appreciated.

    Thanks,
    Joe M.

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    Joseph M.
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  • 2.  RE: Retrieving Lost Data

    Posted 06-18-2021 12:49
    Edited by Michael Tamoush 06-18-2021 12:49
    Email customer support. They do backups every night. I believe they have the data backups from the last 2 weeks.

    They can either send you an excel sheet with the data from the table, which you can simply import (that is what I have done), or do a complete restore of your app. The only data you will be missing is anything from the last backup (I think like 1am EST but not exactly sure) until current time.

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    Mike Tamoush
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  • 3.  RE: Retrieving Lost Data

    Posted 06-18-2021 13:02
    ... and I recently learned that they can restore a single table.

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    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach
    http://QuickBaseCoach.com
    mark.shnier@gmail.com
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  • 4.  RE: Retrieving Lost Data

    Posted 06-19-2021 09:51
    Single Table? 
    That is big news and eliminates a number of issues that can be caused with a restore.

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    Don Larson
    Paasporter
    Westlake OH
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  • 5.  RE: Retrieving Lost Data

    Posted 06-21-2021 07:33
    Thank you for your response. This is great news!

    I will try this and respond back on here in case anyone else has the same issue.

    Thanks again!

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    Joseph Muscolina
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