Changed my user email and my connections broke, and I cant update my email in the connection?

Question

I needed to change my email associated with my account. I am the realm admin.

This of course broke al my connections. I figured I would just need to open the connection setting, and update my email. However, that did not work. When I try to update my email, it says I can't because I don't have the right credentials. Do you know what is going on?

------------------------------
Michael Tamoush
------------------------------

jimharrison · Answer

Submit a ticket to QB Support, they will update the user id with the correct email.

------------------------------
Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
------------------------------

michaeltamoush · Answer

Thanks. I am going back and forth now with support and they are trying to sort it out. Turns out, I can't (even with my original email) do anything to my connections. I can't even simply change the name. They are looking into why not.

------------------------------
Michael Tamoush
------------------------------

jimharrison · Answer

Have them check the external auth id. They usually update the email address but skip the external auth id, which can be problematic.

------------------------------
Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
------------------------------

michaeltamoush · Answer

Thanks for the tip. What is weird is that no matter what email I am logged in as, I cant make any changes to a connection------------------------------Michael Tamoush------------------------------

jimharrison · Answer

I wonder if Connection permissions are set by user id?&nbsp;You may have to re-create the connections. I don't recall being able to take over a Connection created by another User.Make sure your new email login has Realm Admin permissions and create a new test connection, see what happens.------------------------------Jim Harrisontransparency = knowledge + understanding : The Scrum Dudes------------------------------

Forum Discussion

Changed my user email and my connections broke, and I cant update my email in the connection?

6 Replies