Austin,
I appreciate your perspective and agree completely, especially this:
" So I am less willing to go do all this bug finding work for them after I have already reported it. Unless they wanted to pay me rather than us paying them."
Another example of this is their online help documentation. I find missing information and inconsistencies in the online help. I add a Support Ticket asking a question about missing information and clarification and then the ticket is closed and nothing changes. The documentation is never corrected or updated.
Uservoice: I submit ideas to support and am told to use User Voice but nothing in User Voice changes. I have asked for updates on ancient User Voice where a QB rep says it is being worked on a year in the past and no response. IMO User Voice is where ideas go to die.
After 3 years the experience is a take it or leave it, you get what you get, too bad so sad kind of feeling. It's how I used to feel when I had to call Dell support, which I don't do anymore thankfully.
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Jim Harrison
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