Forum Discussion

CarlosCarlos's avatar
CarlosCarlos
Qrew Assistant Captain
8 years ago

Need to create a ""Tickets by agent and priority"" dashboard/report (basically a queue)

I've been asked to create a report to control what agents are doing and what each of their queues looks like.  The report should have the agents' names as the column headings and rows should be pri...
MCFNeil's avatar
MCFNeil
Qrew Captain
8 years ago
You could make this with a summary report, but rather than having the text of the 'item' you would have the number of items in that category.  Then they can click to see the details (even beyond the heading)
CarlosCarlos's avatar
CarlosCarlos
Qrew Assistant Captain
8 years ago
That would have been a simple solution, but what's needed is a report to have always on a screen so everyone can see what each agent has in his/her queue.
I'm looking towards a lower-tech solution by using a custom html and putting up there a report for each agent with the tickets.
It's kind of working out except I can't hide the first column (where the view/edit buttons are), making the reports unnecessarily thick