Forum Discussion

QuickbaseDevel1's avatar
QuickbaseDevel1
Qrew Trainee
14 days ago

Outlook Channel - Remote API returned authentication error 'refresh token'

For almost 2 years we have been sending emails without a problem and are using the Outlook channel in Quickbase Pipelines for this purposes. Since last week we have started to experience issues receiving following errors:

Remote API returned authentication error: (invalid_request) AADSTS900144: The request body must contain the following parameter: 'refresh_token'. Trace ID: 6f796e19-28f3-430c-8938-3a9274901800 Correlation ID: 3d7633a0-df23-404b-9b5a-d7df2400e3b6 Timestamp: 2024-09-30 18:38:43Z

We have not changed our Microsoft Azure AD account / application settings, this has just come out of nowhere. Using different email domains we experience the same issue. Is there anyone experiencing the same that can give us some guidance ? we have been looking to activate offline_access on the application in Azure AD, been review MFA settings, trying to use application passwords, etc. but to no good end result yet. And for almost a week now the Quickbase helpdesk is also not providing any active support. In the meantime we are reconnecting Outlook channels every hour to keep the lights on .... appreciate your input

Pipelines
  • QuickbaseDevel1's avatar
    QuickbaseDevel1
    Qrew Trainee
    10 days ago

    I can state our issue has been resolved last Friday. Whether it be by our only actions changing Microsoft and Sentra settings on offline access and application settings and/or with changes done by Quickbase. We have received little updates from the support team but would like toe believe Quickbase also made some changes.