Thanks for the reply. They are creating a work ticket, for example an email that requires research. They start the ticket, but get called into another direction and need to put the ticket on hold, stopping the resolve time on the ticket. They fill out the required fields, and click stop, which should save the record, add a child record to track the stop time, then change the status of the ticket to On Hold. Then when they start working the ticket again, the click the button, which updates the Child record to start the clock and changes the ticket status on the parent to In Progress. All of that works correctly only if the parent has been saved first.
