Hmm, this is a possibility but the system is not going off of last modified it goes off of a formula field i created because phone calls also have child records called additional phone calls which also tabulate time. All of these times are then added together to give me the total call time.
Could i not create a URL formula that just pulls the data from the child record into the parent? IE if client ID #1 is selected changed ticket client to ID#1, etc...?
Another issue is that not all phone calls result in ticket creation, only some do.
How would i go about creating the formula you reference above?
