Forum Discussion

EmberKrumwied's avatar
EmberKrumwied
Qrew Officer
6 days ago

Something went wrong error when trying to view file attachment history

I am using Exact Forms Plus to generate invoice pdf and saving to a file attachment field in my record. When I click on the clock icon (to view the history) I get the following message.

I have versions enabled and set to collect the 3 most recent versions, but am unable to actually view the history. The item I am trying to view should have at least 1 version in the history, but I'm getting the error message. Am I missing some setting somewhere to enable version history collection?

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3 Replies

  • EmberKrumwied's avatar
    EmberKrumwied
    Qrew Officer
    2 days ago

    I have a service call with them set up for tomorrow. Will post back when I get a resolution/response.

  • OanaWhalen's avatar
    OanaWhalen
    Qrew Cadet
    2 days ago

    I am experiencing the same issue on all file attachment fields (some populated by Exact Forms Plus, others by a code page) across multiple apps, noticed it last week but haven't submitted a support ticket yet. Have you gotten a resolution from support?

  • Maria's avatar
    Maria
    Community Manager
    3 days ago

    This sounds weird. If clearing your browser cache and/or using a different browser doesn't solve this issue, than I would open a support case for them to investigate.