Forum Discussion

Qrew Cadet

4 years ago

Subscription Email Not Received By All Recipients

I have a subscription set up for four individuals using their specific email addresses with a semi colon and space between each one. For some reason the email is only being received by two of them an...

NotificationsEmail

RachelMiller

Qrew Cadet

4 years ago

I actually had them listed that way initially and changed it to the semi colon format after searching for a solution on the Quickbase site. It suggested using commas or semi colons between each address. What is really interesting is in both cases, the first and third recipients listed are the ones receiving the email. Maybe I should try the commas to see if that works?

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Rachel Miller
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MarkShnier__You

Qrew Legend

4 years ago

Do the people who are to receive the subscription report all have data on them for the report? If you run the report and do a "test as user" for the user who is not receiving the report, does the report have content?

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Mark Shnier (YQC)
mark.shnier@gmail.com
------------------------------

RachelMiller
Qrew Cadet
4 years ago
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Yes. The report being sent out is not filtered in a way that would prevent some individuals from getting data. All four are getting the same listing which I've verified does have data (also confirmed by the two who are getting the email).

I changed the format back to list each address vertically and attached a doc showing all the settings for the subscription. I've never had an issue with subscriptions before so I'm really not sure what else I should be checking.

Thanks for your help.

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Rachel Miller
------------------------------
Subscription.docx109 KB
- MarkShnier__You
  Qrew Legend
  4 years ago
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  .. so test as user does show data?
  
  ------------------------------
  Mark Shnier (YQC)
  mark.shnier@gmail.com
  ------------------------------
  - RachelMiller
    Qrew Cadet
    4 years ago
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    User "J" doesn't have access to the Quickbase application and user "R" is on the denied list. I thought a report (in csv) could be sent to colleagues without having access to the application but I'm now wondering if that is the issue.
    
    The recipients will not be using the application regularly so their access will end up being disabled after so long which is part of the reason I went with a subscription.
    
    ------------------------------
    Rachel Miller
    ------------------------------

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Recipients","id":"message:61556","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:29112"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:quickbase-discussions"},"conversation":{"__ref":"Conversation:conversation:61556"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:61556"},"body@stripHtml({\"truncateLength\":200})":"I have a subscription set up for four individuals using their specific email addresses with a semi colon and space between each one. For some reason the email is only being received by two of them an...","body@stringLength":"638","rawBody":"I have a subscription set up for four individuals using their specific email addresses with a semi colon and space between each one. For some reason the email is only being received by two of them and I can't figure out why. Those missing the email have looked in the company \"Junk Email\" folder to make sure it isn't getting flagged as spam or other \"junk\" and I've confirmed their email addresses twice now. Has anyone experienced this before and/or know how to fix this?

Thanks!
Rachel Miller

------------------------------
Rachel Miller
------------------------------
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------------------------------
Mark Shnier (YQC)
mark.shnier@gmail.com
------------------------------
","body@stringLength":"362","rawBody":"Do the people who are to receive the subscription report all have data on them for the report? If you run the report and do a \"test as user\" for the user who is not receiving the report, does the report have content?

------------------------------
Mark Shnier (YQC)
mark.shnier@gmail.com
------------------------------
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------------------------------
Rachel Miller
------------------------------
","body@stringLength":"492","rawBody":"I actually had them listed that way initially and changed it to the semi colon format after searching for a solution on the Quickbase site. It suggested using commas or semi colons between each address. What is really interesting is in both cases, the first and third recipients listed are the ones receiving the email. Maybe I should try the commas to see if that works?

------------------------------
Rachel Miller
------------------------------
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icon"},"localOverride":false},"Revision:revision:61558_1":{"__typename":"Revision","id":"revision:61558_1","lastEditTime":"2021-10-05T12:52:00.000-07:00"},"ModerationData:moderation_data:61560":{"__typename":"ModerationData","id":"moderation_data:61560","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:61560":{"__typename":"ForumReplyMessage","uid":61560,"id":"message:61560","revisionNum":1,"author":{"__ref":"User:user:29112"},"readOnly":false,"repliesCount":6,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:quickbase-discussions"},"parent":{"__ref":"ForumReplyMessage:message:61559"},"conversation":{"__ref":"Conversation:conversation:61556"},"subject":"Re: Subscription Email Not Received By All Recipients","moderationData":{"__ref":"ModerationData:moderation_data:61560"},"body":"Yes. The report being sent out is not filtered in a way that would prevent some individuals from getting data. All four are getting the same listing which I've verified does have data (also confirmed by the two who are getting the email).

I changed the format back to list each address vertically and attached a doc showing all the settings for the subscription. I've never had an issue with subscriptions before so I'm really not sure what else I should be checking.

Thanks for your help.

------------------------------
Rachel Miller
------------------------------
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-10-05T13:11:00.000-07:00","lastPublishTime":"2021-10-05T13:11:00.000-07:00","metrics":{"__typename":"MessageMetrics","views":7},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:kqufx49752board:quickbase-discussions/message:61556/message:61560","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:61561"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","node":{"__ref":"Attachment:{\"id\":\"attachment:message61560AttachmentNumber1\",\"url\":\"https://community.quickbase.com/t5/s/kqufx49752/attachments/kqufx49752/quickbase-discussions/43022/1/Subscription.docx\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"644","rawBody":"Yes. The report being sent out is not filtered in a way that would prevent some individuals from getting data. All four are getting the same listing which I've verified does have data (also confirmed by the two who are getting the email).

I changed the format back to list each address vertically and attached a doc showing all the settings for the subscription. I've never had an issue with subscriptions before so I'm really not sure what else I should be checking.

Thanks for your help.

------------------------------
Rachel Miller
------------------------------
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------------------------------
Mark Shnier (YQC)
mark.shnier@gmail.com
------------------------------
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"144","kudosSumWeight":0,"postTime":"2021-10-05T13:17:00.000-07:00","lastPublishTime":"2021-10-05T13:17:00.000-07:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:kqufx49752board:quickbase-discussions/message:61556/message:61561","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:61562"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"168","rawBody":".. so test as user does show data?

------------------------------
Mark Shnier (YQC)
mark.shnier@gmail.com
------------------------------
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The recipients will not be using the application regularly so their access will end up being disabled after so long which is part of the reason I went with a subscription.

------------------------------
Rachel Miller
------------------------------
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":4,"postTime":"2021-10-05T14:30:00.000-07:00","lastPublishTime":"2021-10-05T14:30:00.000-07:00","metrics":{"__typename":"MessageMetrics","views":18},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:kqufx49752board:quickbase-discussions/message:61556/message:61562","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"526","rawBody":"User \"J\" doesn't have access to the Quickbase application and user \"R\" is on the denied list. I thought a report (in csv) could be sent to colleagues without having access to the application but I'm now wondering if that is the issue.

The recipients will not be using the application regularly so their access will end up being disabled after so long which is part of the reason I went with a subscription.

------------------------------
Rachel Miller
------------------------------
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